{"id":630,"date":"2022-03-28T01:05:13","date_gmt":"2022-03-28T01:05:13","guid":{"rendered":"https:\/\/forms.abre.pub\/?p=630"},"modified":"2022-04-11T13:30:08","modified_gmt":"2022-04-11T13:30:08","slug":"customer-success-manager-job-posting","status":"publish","type":"post","link":"https:\/\/forms.abre.pub\/customer-success-manager-job-posting\/","title":{"rendered":"Customer Success Manager | Job Posting"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"630\" class=\"elementor elementor-630\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-75e42f7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"75e42f7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3408dbe\" data-id=\"3408dbe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24e8d6c elementor-widget elementor-widget-heading\" data-id=\"24e8d6c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">About Us<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d66a018 elementor-widget elementor-widget-text-editor\" data-id=\"d66a018\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p style=\"color: #22222f;\">Right now, schools around the country are implementing hundreds (and sometimes thousands!) of technology tools to help support all their stakeholders focused on increasing student success. Yet nearly 50% of purchased licenses go unused. Most educators don\u2019t know how to get the actionable data they need to help students. Resulting in families being more frustrated than ever at how fragmented the educational experience has become. The pandemic has also increased the opportunity gap for our nation\u2019s most vulnerable students, especially those who don\u2019t have immediate access to critical services needed to help support the whole child inside and outside the classroom. We proactively help students by removing silos, connecting all stakeholders around what matters most, and focusing on humanizing education again.&nbsp;<\/p>\n<p style=\"color: #22222f;\"><a href=\"https:\/\/abre.io\" target=\"_blank\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\">Abre<\/a>&nbsp;is passionate about our mission of opening up learning communities by connecting what matters most. With our simple and flexible platform developed in a school district by actual educators, we help schools and school systems consolidate AND integrate their tech stack so all stakeholders know where to go each and every day to access K-12\u2019s only comprehensive Student 360 and related information\/resources. From there, all stakeholders know exactly what needs to be done academically and non-academically to better support the whole child to ensure they\u2019re set up for success in life long after they leave school.<\/p>\n<p style=\"color: #22222f;\">In 2020 alone Abre was awarded 4 industry awards from CODiE for Best Overall Education, Ed-Tech Breakthrough for Education Administration Solution of the Year, Tech &amp; Learning for Best of Show, and Business Courier for Best Software Product and Tech Team.<\/p>\n<p style=\"color: #22222f;\">Come help us make a difference at Abre!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7d1648 elementor-widget elementor-widget-heading\" data-id=\"b7d1648\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About the Role<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19380af elementor-widget elementor-widget-text-editor\" data-id=\"19380af\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Abre is K12\u2019s leading administrative platform to support the whole child. We are hiring a customer success manager to help us keep growing as a company that is rapidly expanding into other states and countries. The primary responsibility of our associate is to ensure our customers have a consistent and smooth implementation of the Abre platform. This includes supporting the initial integrations, stakeholder engagement with the product and delivery of training resources and best practices for how schools effectively use Abre.<\/p><p>This position is remote.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74fbefb elementor-widget elementor-widget-heading\" data-id=\"74fbefb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What You'll Be Doing<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a923c98 elementor-widget elementor-widget-text-editor\" data-id=\"a923c98\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li aria-level=\"1\">Be the primary point of contact for customers to address any questions or needs.<\/li><li aria-level=\"1\">Promote additional usage of Abre through building awareness of our product with our customers.<\/li><li aria-level=\"1\">Respond and monitor support inquiries and concerns via our ticketing system.<\/li><li aria-level=\"1\">Execute project plans and implementation guides with customers with a high attention to detail and adherence to timelines.<\/li><li aria-level=\"1\">Meet with customers on a monthly basis review project plans and perform check-ins and updates.<\/li><li aria-level=\"1\">Coordinate the necessary integrations between the customer and third parties.<\/li><li aria-level=\"1\">Create, update, and maintain Abre\u2019s knowledge base.<\/li><li aria-level=\"1\">Maintain a thorough and deep understanding of the Abre platform.<\/li><li aria-level=\"1\">Work with and support the Abre\u2019s Customer Success and Sales team in the post-sales transition of the customer.<\/li><li aria-level=\"1\">Work with the CS team to anticipate challenges and proactively provide support to mitigate risk and ensure high quality implementation.<\/li><li aria-level=\"1\">Understand school processes, district-wide initiatives, and common workflows and challenges in education. Create and share solutions to such processes and initiatives using the Abre platform.<\/li><li aria-level=\"1\">Promote Abre champions among our customers that share the benefits of Abre, best practices, and value.<\/li><li aria-level=\"1\">Help improve effectiveness and efficiency within current processes.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f1303a elementor-widget elementor-widget-heading\" data-id=\"0f1303a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who You Are<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b4c65d elementor-widget elementor-widget-text-editor\" data-id=\"4b4c65d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>3+ years experience in education as a teacher or administrator OR 3 years+ customer success experience in the K12 education space.<\/li><li>An excellent ability to communicate and grow customer relationships.<\/li><li>Experience in customer service or customer success is preferred but not required.<\/li><li>Broad technical skills and the ability to transfer knowledge of those skills to a variety of products.<\/li><li>Strong project management skills with the ability to communicate goals and objectives to customers.<\/li><li>Strong analytical and problem-solving skills to help schools\/districts overcome barriers and\/or concerns and maximize the adoption of best practices.<\/li><li>Accountability, professional goal setting, and personal organization are critical.<\/li><li>Advocate for the customers and understand their needs.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2a96fc elementor-widget elementor-widget-text-editor\" data-id=\"a2a96fc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #22222f;\">Abre.io is an Equal Opportunity\/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06142ba elementor-share-buttons--view-icon-text elementor-share-buttons--skin-gradient elementor-share-buttons--shape-square elementor-grid-0 elementor-share-buttons--color-official elementor-widget elementor-widget-share-buttons\" data-id=\"06142ba\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/forms.abre.pub\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-share-buttons.min.css\">\t\t<div class=\"elementor-grid\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_facebook\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on facebook\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-facebook\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tFacebook\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_twitter\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on twitter\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-twitter\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tTwitter\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_linkedin\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on linkedin\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tLinkedIn\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2fb9a57 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2fb9a57\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-679c8d2\" data-id=\"679c8d2\" data-element_type=\"column\">\n\t\t\t<div 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action='\/wp-json\/wp\/v2\/posts\/630#gf_19' data-formid='19' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_19' class='gform_fields top_label form_sublabel_below description_below'><fieldset id=\"field_19_1\"  class=\"gfield gfield--type-name gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_19_1\"><legend class='gfield_label gform-field-label gfield_label_before_complex'  >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_19_1'>\n                            \n                            <span id='input_19_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' 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